In the event that a customer receives all or part of their order as damage or defective upon delivery (within 72 hours of delivery) or not within the specifications advertised, they have the option to return or exchange for a functional product. Conduct Science will cover shipping costs. The returns policy does not cover customer’s […]
Orders
How long does it take to receive my custom order?
The time it takes to receive your custom order will vary depending on the complexity of the product and our production schedule. Some custom orders may be completed within a week, while others may take several weeks to complete. Most custom orders take 2-4 weeks to be completed.
What information do I need to provide to place a custom order?
You will need to provide details such as the specific measurements, colors, materials, and other specifications for the product you want to customize. If you have papers, or drawings, to share, it will help us to understand your requirement.
How do I place a custom order?
To place a custom order, you will need to contact us directly. We will ask you for more information, specifications, and drawings of the product you require and instructions for submitting your order. Contact us, there are three different methods you can use: Email us at [email protected] team will review your request and provide you with a […]
What is the typical shipping time for orders placed on your website?
Shipping time for orders placed on our website depends on various factors such as the product’s availability, product customizations, destination (shipping address), shipping logistics, and shipping method chosen. We aim to process orders within 1-2 business days after the order is placed and to ship your package within 2 weeks after processing your order. Custom […]
What is the status of my order?
To get an update on the status of your order on conductscience.com, you have several options: Log into the dashboard: Log in to your account on conductscience.com using your email address and password. Navigate to the “Orders” or “Purchase history” tab on the website. You will be able to see a list of all your […]