Software Guide1 min read

Return Policy

Our return policy and how to initiate a return.

Updated Feb 4, 2026
5 sections

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You may return most items within 30 days of delivery for a full refund.

Conditions for Return

  • Items must be unused and in original packaging
  • All accessories and documentation must be included
  • Custom or made-to-order items cannot be returned

How to Return

  1. Contact our support team to initiate a return
  2. You'll receive a Return Merchandise Authorization (RMA) number
  3. Pack the item securely with the RMA number visible
  4. Ship the item using the provided label

Refund Processing

Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method.

Questions?

Contact our support team for any questions about returns.

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Return Policy | ConductScience Support